The boss of HM Revenue and Customs (HMRC) has admitted service levels were not up to standard earlier this year, but insisted new measures … | more… https://www.google.com/url?rct=j&sa=t&url=http://www.shropshirestar.com/money/uk-money/2015/11/10/hmrc-boss-new-measures-will-improve-call-handling-service/&ct=ga&cd=CAIyHGVlODAyMzA4NTkzYTU2NGY6Y28udWs6ZW46R0I&usg=AFQjCNE0KX0Bm2JUoPIC4GXB2Vcyu95d3A